Call now to find your best offers!How to Get Your Best Internet Quality
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If you spend any time online, you know that a good internet connection isn’t a luxury—it’s a necessity.
Your internet quality will determine whether your video calls are crystal-clear or glitchy. Your connection will make the difference in whether your online gaming sessions are thrilling or frustrating. And if you work from home, your job depends on whether your days are productive.
But what exactly makes internet “good"?
The internet providers’ ads might lead you to think it’s all about speed. While speed is important, it’s not enough on its own to give you the best quality internet.
Internet quality is about how well your connection performs overall, not just how quickly it can download files. And understanding what creates that high quality connection is crucial to choosing the right internet provider.
This guide will take you through everything you need to know to get the internet quality you need.
Key Metrics of Internet Quality
Five measurements make up the vital signs of your internet health. Each plays a crucial role in how well your internet performs for different tasks.
Download speed
This is probably the metric you’re most familiar with—the headline number ISPs love to advertise. Download speed measures how quickly data can be transferred from the internet to your device.
Most of us have been stuck watching that spinning circle while a video buffers or a large file downloads. That’s where download speed comes into play. It’s crucial for activities like streaming videos, downloading files, or even just browsing web pages smoothly.
Upload speed
Download speed is about bringing data in, but upload speed is about sending it out. Upload speed measures how quickly your device can send data to the internet.
With the rise of cloud computing and remote work, upload speed has become increasingly important [1]. It determines how quickly you can send a large presentation or upload videos. Upload speed also affects whether your colleagues can see and hear you clearly during a Zoom meeting.
Internet quality goes beyond speeds
Latency
Latency is the time it takes for data to travel from your device to its destination on the internet and back. You might hear gamers talk about “ping," which is another word for latency. People also call it “lag.”
Low latency means a snappy, real-time feel to your internet activities. It’s crucial for things like online gaming, where split-second reactions can mean the difference between victory and defeat. During video calls, high latency can make conversations feel awkward and disjointed.
Jitter
Latency is about the time it takes for data to make a round trip, but jitter is about how consistent that time is [2]. A stable connection should have consistent latency, but when your latency rises and falls, that’s jitter.
High jitter can cause issues with real-time applications, making video calls or online games choppy.
Packet loss
Data doesn’t travel over the internet in one big chunk. Instead, each transmission is broken up into small units called packets. Sometimes, these packets don’t make it to their destination. This is called packet loss.
Packet loss makes your data like a puzzle with missing pieces. A small amount of packet loss is normal, but too much can cause problems with online activities, especially those requiring real-time data transfer. It can lead to glitchy video calls, laggy gaming, or corrupted downloads.
How Internet Quality Affects Your Applications
Speed, latency, jitter, and packet loss matter because they make a difference for your day-to-day internet use. Here is how these connection factors can affect some common internet activities.
VoIP (Voice over Internet Protocol)
By allowing us to make voice calls over the internet, VoIP services have revolutionized how we communicate [3]. But these services need a stable connection with low latency and jitter.
If you’re on a business call, high latency could cause awkward pauses in the conversation, making you sound like you’re calling from the moon. High jitter might make your voice sound robotic or choppy. And if you’ve ever experienced a call where words seem to disappear mid-sentence, you’ve encountered the effects of packet loss.
To ensure crystal-clear VoIP calls, aim for latency under 150ms, jitter below 30ms, and packet loss less than 1%. With these metrics in check, your internet calls will be indistinguishable from traditional phone lines—or even better!
Video streaming
Vast numbers of internet users use streaming services, so smooth video playback has become a hallmark of good internet. Streaming primarily needs good download speeds.
If your download speed isn’t good enough, your 4K stream drops to a blurry mess, or worse, freezes entirely. Frustrating, right? While a download speed of at least 25 Mbps is recommended for 4K streaming, consistent speeds with low jitter are also crucial to avoid buffering.
Usually, some latency is acceptable for streaming since data is buffered. But if you’re watching a live event, lower latency will keep you as close to real-time as possible.
Online gaming
For gamers, internet quality can make or break the gaming experience. It’s not just about having a fast connection—it’s about having a responsive one.
Here’s an example. A monster attacks. You click to use your sword, but there’s a delay before your action registers in the game. By then, it may be too late! This is why gamers need low latency (ideally under 50ms) for responsive gameplay.
Low jitter is just as important for consistent performance. High jitter can cause your character to appear to “teleport" around the map, so you can’t control your movement. And nothing is more frustrating than being disconnected mid-game due to packet loss.
While high download and upload speeds are helpful for quickly downloading game updates or streaming your gameplay, they’re less critical than latency and jitter for the actual gaming experience.
Gaming needs low latency
Cloud computing and SaaS applications
Cloud services are everywhere now and projected to keep growing fast every year [4]. You’re using the cloud when you edit a document in Google Docs, manage customer relationships in Salesforce, or store files in Dropbox.
These applications need a balance of good download and upload speeds. When you’re working on a shared document, you need to quickly receive updates from your colleagues (download) and have your own changes sync promptly (upload).
Low latency is also crucial for a responsive user experience. Have you ever typed in a cloud-based document and noticed a lag between your keystrokes and the letters appearing? That’s the effect of high latency, and it can kill your productivity.
Jitter and packet loss, while less noticeable in many cloud applications, can still cause issues with real-time collaboration features or lead to data synchronization problems.
IoT (Internet of Things) devices
Smart home devices now include everything from lightbulbs to refrigerators. Many of these devices don’t need high speeds, but they do require reliable connections with minimal packet loss.
A smart thermostat is a good example [5]. It doesn’t need to transfer large amounts of data, but it does need to consistently communicate with its servers to function properly. High packet loss could cause it to lose connection, potentially leaving you with an unresponsive heating system.
A stable connection with low packet loss will ensure your smart home runs smoothly.
Remote work and videoconferencing
Videoconferencing is here to stay since it boomed during the COVID pandemic of 2020 [6]. You’re probably using video calls for both remote work and social reasons now.
You need good download speeds to see and hear others clearly, and good upload speeds to ensure they can see and hear you. Low latency is crucial for real-time interaction—high latency can make it feel like you’re constantly talking over each other.
Jitter and packet loss can be particularly noticeable in video calls. High jitter can cause audio to cut in and out, while packet loss can freeze your video or cause it to pixelate. For smooth video conferencing, aim for jitter under 30 ms and packet loss below 1%, in addition to speeds of at least 10 Mbps for both upload and download.
Packet loss freezes video calls
Other Factors Affecting Internet Quality
Metrics like speed, latency, and jitter can help you understand your internet connection better. But there are also internal and external factors that can make your metrics better or worse than you might expect.
Network infrastructure
The physical components of the internet, like cables and routers, play a big role in connection quality.
For instance, if your area still relies on old copper phone lines for internet rather than modern fiber optic cables, you might experience slower speeds and higher latency.
Outdated routers or modems can bottleneck your connection, preventing you from getting the full speed and quality your ISP is capable of delivering.
While you can’t single-handedly upgrade your city’s internet infrastructure, you can ensure your home network is up to date [7]. Consider upgrading to a router that supports the latest Wi-Fi standards, and make sure your modem is compatible with your ISP’s highest available speeds.
Internet Service Provider (ISP) performance
Your ISP’s network capacity and management practices directly affect your connection quality.
Some ISPs may throttle speeds during peak hours or for certain types of traffic. Others might oversell their capacity, leading to congestion during high-usage times. This can result in slower speeds, higher latency, and more jitter than you’d expect based on your plan.
Research ISPs available in your area by entering your zip code, and read our staff reviews. Some ISPs are more transparent about their network management practices than others. If you’re consistently having issues, don’t hesitate to contact your ISP’s customer service—they might be able to identify and resolve network issues in your area.
Your hardware and software
Old routers, outdated network drivers, or software conflicts on your devices can all impact internet quality.
For example, if your computer’s network driver is outdated, it might not be able to take full advantage of your network’s capabilities. Running too many bandwidth-heavy applications simultaneously can slow down your entire network.
Regularly update your devices’ operating systems and drivers. If you’re experiencing issues, try troubleshooting by connecting directly to your modem with an Ethernet cable to rule out Wi-Fi problems. Also, be mindful of how many devices and applications are using your network at once.
Upgrade your router
Network congestion
When too many people in your area are using the internet at once, it can slow down for everyone. This is why you might notice slower speeds during evening “prime time" hours when everyone’s streaming their favorite shows.
If possible, try to schedule bandwidth-heavy activities (like large downloads) during off-peak hours. Some routers allow you to prioritize traffic to certain devices or applications, which can help manage congestion on your home network.
Physical distance from servers
The further your data has to travel, the higher the latency. This is why connecting to a server in your country is usually faster than connecting to one on the other side of the world.
For services that allow it, choose servers that are geographically closer to you. Some online games and VPN services, for instance, allow you to select which server you connect to. Choosing a closer one can significantly reduce latency.
How to Test Internet Quality
Regular testing can help you understand your connection’s performance and spot problems early. It’s like getting a regular check-up for your internet health. Here’s how you can do it:
Take an internet speed test
Internet speed tests measure the metrics we discussed earlier. Our speed test will check your download speed, upload speed, and your latency. It’s quick, easy, and gives you a snapshot of your connection’s performance.
But remember, a single test is just that—a snapshot. For a more accurate picture, try running tests at different times of day and on different devices. This can help you identify patterns, like whether your connection slows down during peak hours or if a particular device is having issues.
Interpreting test results
When you run a test, compare the results to what your ISP promises. Keep in mind that Wi-Fi speeds are often slower than wired connections, and results can vary based on the time of day and network load.
Remember, one bad result doesn’t necessarily indicate a problem. It’s the trend over time that matters. If you consistently see results that aren’t good enough, it might be time to improve your internet quality.
Test your internet speed
Improving Internet Quality
If your tests show poor performance, there are several steps you can take to improve your connection. Here are some strategies:
Upgrade your internet plan
If you consistently get lower speeds than you need, it might be time to upgrade to a faster plan from your ISP. This is especially true if you’ve recently started working from home, have added new smart home devices, or have increased your streaming habits.
Before upgrading, do a household internet audit. How many devices are typically connected? What activities do you regularly do online? This can help you determine what speeds you actually need. Remember, more isn’t always better—there’s no need to pay for gigabit speeds if you’re only browsing and checking email.
Optimize home/office network setup
Sometimes, simple changes can make a big difference:
- Router placement: Your router should be in a central location, away from walls and metal objects.
- Upgrade your router: If your router is more than a few years old, consider upgrading. Newer routers support faster Wi-Fi standards and often have better range.
- Use wired connections: For stationary devices like desktop computers or smart TVs, consider using an Ethernet cable for a faster, more stable connection.
- Reduce interference: Other electronics can interfere with Wi-Fi signals. Keep your router away from microwave ovens.
Use Quality of Service (QoS) settings
Many routers have Quality of Service (QoS) settings that let you prioritize certain types of traffic [8]. It’s like having a fast lane on the highway for important vehicles.
For example, you could prioritize video call traffic to ensure smooth meetings, or prioritize gaming traffic for lag-free play. This can be especially helpful if you have multiple people using the network simultaneously.
Consider alternative internet technologies
If you have DSL and it isn’t meeting your needs, look into alternatives:
- Fiber optic internet: If available in your area, fiber often offers the fastest speeds and lowest latency.
- Satellite internet: While traditionally known for high latency, new low-earth orbit satellite systems promise much better performance.
- Fixed wireless 5G home internet: As 5G networks expand, some providers are offering home internet services that can rival wired broadband in speed and reliability.
Each of these technologies has its own strengths and limitations, so research what’s available in your area and consider your specific needs before making a switch.
Fiber internet offers top performance
Future Trends in Internet Quality
The world of internet technology is always evolving. Here are some trends that could shape the future of internet quality:
5G, 6G and internet quality
5G networks promise faster speeds and lower latency than current mobile networks. This could revolutionize mobile internet use and provide new options for home internet.
5G may eventually allow you to download a full-length HD movie in seconds even by wireless. 6G could also enable new technologies like augmented reality streaming or remote surgery, which require extremely low latency and high bandwidth [9].
5G rollout will take time and is starting in urban areas. Rural areas may need to wait longer to see the benefits of this technology. 6G is still just a vision for the future, projected to start gaining ground in 2035.
Edge computing and reduced latency
Edge computing brings data processing closer to where it’s needed, which can significantly reduce latency for many applications [10].
Instead of your data having to travel to a far-off data center for processing, edge computing allows it to be processed at nearby nodes. This is like having a mini data center in your neighborhood instead of across the country.
Edge computing could transform applications that require real-time processing, like autonomous vehicles or smart city infrastructure. It could also improve the performance of cloud gaming and augmented reality applications.
Advancements in network technologies
Ongoing research into new network technologies could bring high-quality internet to more people around the world. Some exciting developments include:
- Li-Fi: This technology uses light for wireless data transmission. It has the potential to be faster than Wi-Fi and could be particularly useful in environments where radio frequency transmission is problematic.
- Advanced satellite networks: Companies are launching vast constellations of low-earth orbit satellites to provide global internet coverage. This could bring high-speed internet to remote areas that currently lack reliable connectivity.
- Quantum internet: While still in early stages, quantum internet technology promises ultra-secure communication and could enable new types of internet applications.
These advances could help bridge the digital divide, bringing high-quality internet to underserved areas and enabling new applications we haven’t even imagined yet.
Satellite internet technology is improving
Keeping Your Internet Connection at Its Best
Internet quality is about more than just speed, as you can see from this guide. It’s a combination of factors that determine how well your connection performs for various online activities. By understanding these factors, regularly testing your connection, and taking steps to optimize your setup, you can ensure you’re getting the best possible internet experience.
Remember, good internet quality can make a big difference in your daily life, whether you’re working from home, streaming your favorite shows, or staying connected with friends and family. Don’t hesitate to reach out to your ISP if you’re consistently experiencing issues – after all, you deserve to get the service you’re paying for.
Stay curious about your internet connection. As technology evolves, new opportunities for better connectivity will emerge. By staying informed, you’ll be well-positioned to take advantage of these advancements and enjoy the best possible online experience.
FAQs: Understanding Internet Quality
How often should I test my internet quality?
It’s a good idea to test your internet quality at least once a month, and more frequently if you’re experiencing issues. This helps you track performance over time and catch any developing problems early.
Can weather affect my internet quality?
Yes, particularly for satellite and fixed wireless connections. Heavy rain, snow, or even dense cloud cover can interfere with these signals. Wired connections are generally more weather-resistant, but extreme conditions can still cause issues if they damage infrastructure.
Why is my internet slower at certain times of day?
Peak hours often cause network congestion. Just like rush hour traffic, internet usage tends to peak in the evenings when more people are at home streaming, gaming, or browsing. Your ISP may also practice “traffic shaping" during these times, prioritizing certain types of data over others.
How can I improve the Wi-Fi signal in my home?
Place your router in a central location, away from walls and metal objects. Use Wi-Fi extenders or mesh systems for larger homes. Ensure your router’s firmware is up-to-date. Consider upgrading to a newer router that supports the latest Wi-Fi standards.
What internet speed do I need for streaming 4K video?
Most streaming services recommend at least 25 Mbps for 4K streaming. However, if multiple devices are using the internet simultaneously, you may want higher speeds. Also, remember that consistent speed is as important as raw speed for smooth streaming.
4K Ultra HD needs bandwidth
Sources
[1] Wikipedia.org. “Cloud computing."
[2] National Institute of Standards and Technology. “Jitter."
[3] Federal Communications Commission. “VoIP."
[4] Statista.com. “Global Forecast of Cloud Computing Services Growth."
[5] Energystar.gov. “Smart Thermostats."
[6] FortuneBusinessInsights.com. “Videoconferencing Market."
[7] Federal Communications Commission. “National Broadband Map."
[8] National Institute of Standards and Technology. “Quality of Service."
[9] National Institute of Health. “Leveraging 5G technology for robotic surgery and cancer care."
[10] IBM.com. “What is Edge Computing?"
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