Brightspeed Staff Review
$29 Lowest price
2000 Mbps Highest Speed
Up to 2Gbps Popular Package
4.25 Customer Rating
4 Staff Rating
Brightspeed's large network offers customers a planned transition from DSL to fiber
Brightspeed is a brand-new ISP that started its internet service to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1] The company’s mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed currently has gigabit fiber service up and running in six states. The internet provider plans to build out fiber to an impressive 3 million locations in the next five years [2]. Brightspeed’s goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who don’t currently have access, Brightspeed will bring opportunity to at least 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for their fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is coming soon, based on the buildout plans.Pros
Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress
Cons
Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Top cities with Brightspeed availability
Pflugerville
Olathe
Lenexa
Overland Park
Cottleville
O Fallon
Saint Peters
West Lafayette
Canyon Lake
New Braunfels
Raleigh
Elyria
San Marcos
Lancaster
Wake Forest
Atascocita
Humble
Kingwood
Darbydale
Grove City
Urbancrest
Newark
Rohrerstown
Westerville
Greenville
Zanesville
Morganton
Springfield
Marion
Fayetteville
Greenwood
Call today & find the best Brightspeed internet deals
1-833-926-2709
Pricing
Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing
One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.| Plan | Service Type | Download Speed | Monthly Price | ||||||||||||
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Reliability and Performance
Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary
If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!Call today & find the best Brightspeed internet deals
1-833-926-2709Equipment, Installation and Bonus Features
Brightspeed offers advanced Wi-Fi in combo modem/router
If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.Call today & find the best Brightspeed internet deals
1-833-926-2709Customer Experience & Support
Brightspeed’s customer support is robust
Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.FAQ's
To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
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Top reviews
Randall Clinage
from Millersburg, on January 2025
I don't mind my service at all but I don't get near the speeds that the salesman claimed I would get when he sold me this internet so in my book bright speed needs to do some quality control and train their salesman so they don't have to lie to sell a product
Jordan V
from Shawboro, on January 2025
Absolute mess. Service goes out for DAYS at a time. Customer service will tell you it’s going to be back by a certain time and it NEVER is. If you want reliable service and honest customer service, do NOT choose Brightspeed.
Lee S
from Appleton City, on January 2025
No customer service.
Randy Reel
from Warren, on January 2025
Customer support needs to speak better English. I already have had 2 outages within 2 weeks since I got The internet.
boice harper
from Rocky Mount, on January 2025
They were going to port my land line phone over but they ported over another number and now I don't have my old number and not sure when they are going to fixe it and hard to beleive they could not have done it right the frist time.
Oniel Oss
from Bremen, on January 2025
Excelente servicio 👍
Kate B
from Pocahontas, on January 2025
Since Christmas, I have been loosing connection and lagging
Don W
from Waldron, on January 2025
My installation tech was great got here early did a fantastic job. The internet service is so much better than optimum. So far not one problem. love the speed I would absolutely recommend brightspeed internet to anyone who wants great service. Thank you.
VIKKI B
from Hinesville, on January 2025
IT'S NO BETTER THEN CENTURY LINK AND I LOSE THE OPTION OF HAVING MY FAX MACHINE.... I HAVE BRIGHTSPEED BECAUSE I HAD NO OTHER OPTION
Bobby C
from Washington, on January 2025
I love my service. Very friendly staff. Installation was a breeze and technician was very professional and friendly.
Nechal Rice
from Warren, on January 2025
Love
Luis G
from Front Royal, on January 2025
problems with the comunicación at the time of digg the cable underground, lots of excuses and lies at the time to honor the bonus for referral,I chage my former internet company thinking bright speed will be more reliable and responsable but so far I'm not looking forward to recommend it or do any other referral... VERY DISAPPOINTED!
Christopher Foss
from Warsaw, on January 2025
I was on Spectrum for a long time. I never thought I would switch! Constantly had outages and most were on the weekend. There service would cut in and out. We’ve had Brightspeed for 2 months and we love it. Just need to get some repeaters due to the lactation of where I put the modem. Otherwise I can’t complain about the helpful service team and quick response!
Toni H
from Kinston, on January 2025
So far so good
Bill S
from College Dale, on January 2025
Just moved to TN and this is the best price, fastest internet I've ever had! Installed the day it was promised, worked immediately once installed!
on January 2025
I've been without internet for about 3 years since moving into this neighborhood. I'm overjoyed with having internet.
Richard M
from Pinehurst, on January 2025
Once installation problems were overcome, performance has been great. Getting in touch with someone who can answer and solve issues with installation was always a problem.
Mason M
from Van Wert, on January 2025
Pric8ng is good, and the slars guy was nice. Performance sucks pay for 2gb never get above 600mpbs app lies to you. Spectrum is ultimately more consistent and offers ipv6
Jane W
from Opp, on January 2025
I love my service
Toney L
from Nashville, on January 2025
I’m enjoying this internet service most of the time but it does a lot of buffering during shows especially football games. I tried to change from prepaid to regular subscription but I was told that it would be $100.00 so I have to stick with what I have.
Rachel Jenkins
from Mountain Grove, on January 2025
We love brightspeed! Price is very reasonable and our service is beyond amazing, super fast!
Paul H
from Elizabethton, on January 2025
I am pleased with the Brightspeed (internet service) although I was told the day of installation that they would have someone out to bury the cable. As of today the cable is still just laying on the ground and the wind blows it all over the place. I am kind of concerned weather the wind may blow so hard that it may break the cable.
Shaylin Potter
from Cabot, on January 2025
My installation tech Kiehl was amazing! He was super helpful and patient with my neighbors.
Dan K
from La Crosse, on January 2025
We recently made the switch to Brightspeed and were not disappointed. The 2GB connection far surpasses anything we have had in the pass. Pricing is simple and easy to pay via web.
Eric Schnipke
from Lakeview, on January 2025
The sales and technician both said the internet/ WiFi would reach my garage/ barn and back yard .. it DOES NOT
David A
from Newton Falls, on January 2025
I’m amazed at the speed of this internet service, 1gig, priced way less than $70 my other carrier was $241 ! I don’t have tv channels with it but with the price of streaming services I’m still less than $90! They offer 2gig for another $15 but I don’t think I’ll ever need it. I’m crazy satisfied!
Matthew Barrientos
from Decatur, on January 2025
More than happy with Bright Speed
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from Cortez, on January 2025
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testing4 test
from Green Acres, on January 2025
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testing3 te2
from Fort Pierce, on January 2025
this is a test of the form
testing tes
from Boynton Beach, on January 2025
testing the form
mot testings
from Fort Pierce, on December 2024
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mo testing
from Boynton Beach, on December 2024
testies
Debra D
from Tennessee Colony, on November 2024
They were great but failed to to fix my auto pay and declined to go by the payment agreement they set up. And finally tried to hit me with a $400. 00 past due bill and disconnected my service with no warning after setting up a payment plan for me. Did not follow what had been preplanned. We count on that wifi.
LAWRENCE J
from Crewe, on November 2024
THE ABSOLUTE WORST SERVICE AND EXPERIENCE I HAVE EVER HAD WITH AN INTERNET COMPANY! WENT WITHOUT INTERNET FOR OVER A MONTH, ALL OF MY SCHEDULED DAYS TO HAVE A TECHNICIAN COME FIX THE INTERNET WAS CANCELLED ON THEIR END AND THEY DIDN'T EVEN HAVE THE DECENCY TO NOTIFY ME. I CALLED OUT OF WORK AND SAT AROUND FROM 8AM TO 5PM AND SPENT 4HRS ON THE PHONE WITH THEM ONLY TO BE BOUNCED AROUND TO DIFFERENT DEPARTMENTS AND AGENTS AND STILL ENDED UP HUNG UP ON BY THE AGENTS.
Warren Shore
from Danbury, on October 2024
only have a maximum of 20mb service. on weekends way less
Autumn Campbell
from Charlottesville, VA on March 2022
Cora Brooks
from Ville Platte, LA on January 2022
Scarlett Bennett
from Memphis, TN on June 2021
Isabella Clark
from Atlanta, GA on January 2021
Ruby Butler
from Lyndon, KS on December 2020
Emery Carter
from Pinconning, MI on November 2019
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