Brightspeed Staff Review
$39 Lowest price
2001 Mbps Highest Speed
Up to 2Gbps Popular Package
4.25 Customer Rating
4 Staff Rating
Brightspeed's large network offers customers a planned transition from DSL to fiber
Brightspeed is a brand-new ISP that started its internet service to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1] The company’s mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed currently has gigabit fiber service up and running in six states. The internet provider plans to build out fiber to an impressive 3 million locations in the next five years [2]. Brightspeed’s goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who don’t currently have access, Brightspeed will bring opportunity to at least 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for their fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is coming soon, based on the buildout plans.Pros
Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress
Cons
Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Top cities with Brightspeed availability
Pflugerville
Olathe
Lenexa
Overland Park
Cottleville
O Fallon
Saint Peters
West Lafayette
Canyon Lake
New Braunfels
Raleigh
Elyria
San Marcos
Lancaster
Wake Forest
Atascocita
Humble
Kingwood
Darbydale
Grove City
Urbancrest
Newark
Rohrerstown
Westerville
Greenville
Zanesville
Morganton
Springfield
Marion
Fayetteville
Greenwood
Call today & find the best Brightspeed internet deals
1-833-440-3174
Pricing
Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing
One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.| Plan | Service Type | Download Speed | Monthly Price | ||||||||||||
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Reliability and Performance
Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary
If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!Call today & find the best Brightspeed internet deals
1-833-440-3174Equipment, Installation and Bonus Features
Brightspeed offers advanced Wi-Fi in combo modem/router
If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.Call today & find the best Brightspeed internet deals
1-833-440-3174Customer Experience & Support
Brightspeed’s customer support is robust
Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.FAQ's
To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
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Top reviews
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from Fort Pierce, on December 2024
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from Boynton Beach, on December 2024
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Debra D
from Tennessee Colony, on November 2024
They were great but failed to to fix my auto pay and declined to go by the payment agreement they set up. And finally tried to hit me with a $400. 00 past due bill and disconnected my service with no warning after setting up a payment plan for me. Did not follow what had been preplanned. We count on that wifi.
LAWRENCE J
from Crewe, on November 2024
THE ABSOLUTE WORST SERVICE AND EXPERIENCE I HAVE EVER HAD WITH AN INTERNET COMPANY! WENT WITHOUT INTERNET FOR OVER A MONTH, ALL OF MY SCHEDULED DAYS TO HAVE A TECHNICIAN COME FIX THE INTERNET WAS CANCELLED ON THEIR END AND THEY DIDN'T EVEN HAVE THE DECENCY TO NOTIFY ME. I CALLED OUT OF WORK AND SAT AROUND FROM 8AM TO 5PM AND SPENT 4HRS ON THE PHONE WITH THEM ONLY TO BE BOUNCED AROUND TO DIFFERENT DEPARTMENTS AND AGENTS AND STILL ENDED UP HUNG UP ON BY THE AGENTS.
Warren Shore
from Danbury, on October 2024
only have a maximum of 20mb service. on weekends way less
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from Charlottesville, VA on March 2022
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