Brightspeed vs. Fidium Fiber Internet Providers Compared

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Brightspeed Vs Fidium Fiber

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Oct. 9, 2024

You are currently comparing:

Brightspeed Vs Fidium Fiber

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Plans starting at: $29

Popular Package: Up to 2Gbps

Download speeds up to: 2 Gbps

Connection Types: Fiber

Call today & find the best Brightspeed internet deals
1-833-970-4123

Plans starting at: $30

Popular Package: Futuristic 2 Gigs

Download speeds up to: 2 Gbps

Connection Types: Fiber

Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Staff rating

4.0

Brightspeed's large network offers customers a planned transition from DSL to fiber

Brightspeed is a brand-new ISP that started its internet service to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1] The company’s mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed currently has gigabit fiber service up and running in six states. The internet provider plans to build out fiber to an impressive 3 million locations in the next five years [2]. Brightspeed’s goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who don’t currently have access, Brightspeed will bring opportunity to at least 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for their fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is coming soon, based on the buildout plans.

PROS

Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress

Cons

Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Staff rating

4.3

New kid on the block: Fidium Fiber offers good pricing, fast fiber

Fidium Fiber is a new fiber internet service provider that launched in late 2021. Fidium Fiber is currently available in 8 states: California, Illinois, Maine, Minnesota, New Hampshire, Pennsylvania, Texas, and Vermont [1]. Prices are good for all Fidium Fiber plans, with their lowest-priced plan starting at 100 Mbps. Maximum gigabit speeds go up to 2000 Mbps at monthly prices that are very competitive for that level of speed. A Wi-Fi 6 gateway rental is included with the monthly fee, and Fidium Fiber requires no contracts or data caps. 

PROS

Great prices including an “essential” plan priced for smaller budgets Fast symmetrical speeds up to 2 Gigs Free installation and equipment loan

Cons

Only available in 8 states Limited company track record due to newness to industry Mixed user reviews for customer service
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Pricing

4.0

Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing

One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Pricing

4.0

Fidium Fiber’s pricing is simple, transparent, and matches other best deals

Fidium Fiber offers prices that are good across the board, with no hidden fees. The entry-level plan currently starting at $30/month offers 100 Mbps download and upload speeds. For families on tight budgets, this is one of the most affordable first-tier plan prices you’ll find in the industry. With those symmetrical speeds, you will get very good internet performance for activities such as videoconferencing. Fidium Fiber’s faster speed plans are also good deals. At $75/month for 2000 Mbps, these are fiber prices that can compete with any other fiber pricing nationwide. Best of all, you will get transparent, simple pricing from Fidium Fiber that is much easier to understand than the complex pricing of many other ISPs. Fidium Fiber requires no contracts, no bundling, and no data caps. That means you won’t face bills with unexpected overage charges or early termination fees. You also won’t have the usual $100 installation cost for new internet, as Fidium Fiber offers free professional installation. Fidium Fiber will include the use of a modem/router with your monthly plan price.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Reliability and Performance

3.8

Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary

If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Reliability and Performance

4.8

Fidium Fiber brings fiber’s speed and reliability to new service areas

Fidium Fiber offers to bring you symmetrical speeds between 100 Mbps and 2000 Mbps depending on your plan. That’s great news if you live in a town that hasn’t had fiber internet before. For example, fiber internet is often not available in rural states such as Maine and Vermont. But Fidium Fiber continues to build fiber infrastructure in those states to add more towns to its coverage area [2]. Some Fidium Fiber customers have said that they are not getting their promised speeds, but others report being very satisfied [3]. If you have any doubts, you can test your actual speed here to see what kind of performance your current internet connection is giving you.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Equipment, Installation and Bonus Features

4.3

Brightspeed offers advanced Wi-Fi in combo modem/router

If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Equipment, Installation and Bonus Features

4.3

Free installation, free equipment loan with Fidium Fiber internet plans

Several fiber ISPs will offer you good promotional prices and no contracts. They may even offer no data caps, as Fidium Fiber does. But very few ISPs also offer free installation for all their plans. The free installation for Fidium Fiber is a nice touch that means you don’t have to invest up front to get Fidium Fiber. Fidium Fiber will give you free use of a Wi-Fi 6 Gateway and a whole-home Attune Wi-Fi app that will allow you to control all your devices. If you have smart home devices, the app will be especially useful. But it’s also nice to have a network management app when you want to adjust your settings without logging in to your router.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Experience & Support

4.0

Brightspeed’s customer support is robust

Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Experience & Support

4.0

Reviews are mixed for Fidium Fiber’s customer service and operations

Fidium Fiber doesn’t yet have a large enough customer base to qualify for one of the major national customer satisfaction reviews such as the J.D. Power Survey. Fidium Fiber does have over 1 million fiber passings (or potential connections for customers) thanks to its buildout. But Fidium Fiber is still a relatively small provider, reporting approximately 123,000 fiber broadband customers at the end of 2022 [4]. Even though Fidium Fiber doesn’t yet show up in major national surveys, you can still find a number of user reviews online in various forums. A casual scan shows the usual bumps in the road for a new provider without a long history of successful operations. Some customers say they do not get their service installed quickly and don’t get satisfactory responses from the company. Others say they don’t get promised speeds. But an equal number seem to feel that they are getting a better deal for their money and better performance than with their previous providers [5]. Overall, it seems likely that Fidium Fiber is providing good service to many customers, but still ironing out kinks in its operations, staffing, and support.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed FAQ's

To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber FAQ's

To order or learn more, call the number on this page or visit FidiumFiberSavings.com.
Gigabit internet refers to extremely fast internet speeds. Fidium Fiber internet offers upload and download speeds of up to [prov-hiprsp nation="yes" provider="fidium-fiber"] megabits per second. This means you can enjoy uninterrupted streaming, smooth gaming, seamless video calls, and speedy software updates for your devices.
Gigabit internet is worth it if you have multiple devices connected to your network, work or take classes online, make video calls, provide tech support for your family's internet issues, have gamers or social media influencers in your household, or use smart home devices. Gigabit fiber internet from Fidium Fiber offers faster speeds, increased reliability, and unlimited virtual bandwidth, making it an excellent choice for those seeking optimal internet performance.
Modifying your Fidium Fiber service is simple. You can easily upgrade, change, or move your service by contacting the Fidium Fiber Insider Portal, which helps you with your billing and services. They will assist you in making the necessary changes to meet your specific needs.
If you encounter any service issues or want to report an outage in your area, Fidium Fiber offers quick assistance. You can reach out to their support team through provided channels online or by phone to report the service issue or outage.
A dedicated fiber internet connection offers numerous benefits. It provides faster speeds and increased reliability compared to other types of internet connections. With fiber internet, you can enjoy uninterrupted streaming, lag-free gaming, and quick downloads/uploads. Additionally, fiber-optic connections are less susceptible to interference and offer higher bandwidth capacity, making them ideal for businesses that rely on seamless online operations.
The Attune™ Wi-Fi App allows you to easily manage your network and connected devices. You can explore various settings and features within the app, such as network access customization, speed tests for accurate results, creating profiles to manage household devices, setting up advanced security features, implementing parental controls, blocking or approving websites, troubleshooting connection issues, and reporting service issues or outages. The app provides a user-friendly interface for convenient network management.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Accolades

Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Accolades

Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Internet Plans

PlanService TypeDownload SpeedMonthly Price
Three months free! $200 Reward Card. Free premium modem.
Up To 2GbpsFiber InternetUp to 2,000 Mbps Only $99
*Offers and availability may vary by location and are subject to change.
Three months free! $20 OFF for 12 months. No equipment fees.
Faster 600MbpsFiber InternetUp to 600 Mbps Only $45
*Offers and availability may vary by location and are subject to change.
$20 OFF for 6 months. No equipment fees
Fast 300MbpsFiber InternetUp to 300 Mbps Only $29
*Offers and availability may vary by location and are subject to change.
Three months free! $100 Reward Card. Free premium modem.
Up To 1GbpsFiber InternetUp to 1,000 Mbps Only $75
*Offers and availability may vary by location and are subject to change.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Internet Plans

PlanService TypeDownload SpeedMonthly Price
FREE Professional Install!
Futuristic 2 GigsFiber InternetUp to 2,000 Mbps Only $75
*Offers and availability may vary by location and are subject to change.
FREE Professional Install!
Supreme 1 GigFiber InternetUp to 1,000 Mbps Only $55
*Offers and availability may vary by location and are subject to change.
FREE Professional Install!
Advanced 300 MbpsFiber InternetUp to 300 Mbps Only $35
*Offers and availability may vary by location and are subject to change.
Essential 100 MbpsFiber InternetUp to 100 Mbps Only $30
*Offers and availability may vary by location and are subject to change.
Call today & find the best Fidium Fiber internet deals
1-833-440-3193

Brightspeed Customers Review

4.0
Pricing
4.0
3.8
Reliability & Performance
3.8
4.3
Equipment, Installation & Features
4.3
4.0
Customer Experience & Support
4.0
4.0
Overall Rating
4.0
Matthew T
5.0
from College Dale, TN on April 2025
Ian and Kevin worked hard to get fiber set up at my new house fast! Ian got all of the Ethernet ports set up in most of the rooms. Everything is working perfectly!
Marie Collins
5.0
from Greeneville, TN on March 2025
Love the speed
Marcia
5.0
from Mc Leansville, NC on March 2025
So far my internet has b
James Taylor
5.0
from Vermilion, OH on March 2025
only had Brightspeed for a week. very satisfied so far. Anxious to see what the future holds.
Billy R
4.3
from Tarboro, NC on March 2025
Service was done on time. Very polite and knowledgeable installer. Service works great so far.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Fidium Fiber Customers Review

4.0
Pricing
4.0
4.8
Reliability & Performance
4.8
4.3
Equipment, Installation & Features
4.3
4.0
Customer Experience & Support
4.0
4.3
Overall Rating
4.3
Peter B
1.3
from Goshen, NH on February 2025
We have been Fidium Fiber subscription customers for two years. Long story, but installation was an ordeal and a lengthy process (two different days) to get the fiber run to the house, hardware installed, and internet/wifi working properly. We often experience intermittent interuptions in service (eventually remotely restored), which is frustrating and very inconvenient for important online work. They push bundling phone service at the time of initial fiber installation (ostensibly to save the customer a little money), which necessitates switching to VOIP. Our old analog home phone used to work reliably; the VOIP service is terrible and unreliable. About one year into our fiber subscription our fiber service died completely, necessitating dispatch of tech support. The techs attributed the problem to a well-known problem: unreliable hardware (the box where the fiber comes into the house--"not a question of if, but when" it will fail), which was replaced. Rather than switch to a more reliable alternative, Fidium reportedly wants to use up its old stock of flawed gear. It appears to have failed again. After a lengthy call with customer service, I was provided a two-hour window (10:00-12:00 AM) today for onsite tech arrival today. That didn't happen, and when I called to follow up, customer service advised that I could expect someone to arrive at my house by 7:00PM, which is completely unacceptable (especially seeing as Fidium didn't contact me before my call to inform me they were slipping the expected arrival time so late). I hate using an entire day of leave from work unexpectedly like this. My confidence in Fidium to deliver on their "promises" has ebbed to zero. Unfortunately, living in very rural northern New England, we are not served by other terrestrial internet providers. After this latest experience, I will be checking on Starlink and other satellite providers.
Connie S
2.5
from Guildhall, on October 2024
Hooked up for two weeks no cell no landline and every 5 minutes have to reboot system to get tv
Brandt Vinkemeier
1.0
from Nicollet, MN on October 2024
I have no complaint about the quality of internet but when it comes to customer service and taking responsibility for issues THEY ARE LESS THAN A 1 STAR. Woke up one morning and the Internet was not working so I called in to see what the issue was. Rep could not figure it out said it looked like it went off at 1am. So they scheduled a Tech to come out. The tech checked everything and said he found no issue so he called into the service department. They find out for some odd reason that Fidium had turned off our account. No explanation why. So they turned it backon and it was fine. The issue is that my wife and I both work from home so we had no Internet all day and could not work. This cost us hundreds of dollars for a lost day. I requested one free month as reimbursement (total of $80). The account person Wanda said no way and she would offer me $10 credit?? What a joke the issue was solely Fidium's fault and cost us money but you offer $10. Absolute slap in the face! Would not recommend them to anyone!
Charlotte Cox
4.3
from Atkinson, NH on January 2023
Kenneth Hill
5.0
from Unknown, IL on April 2022
Call today & find the best Fidium Fiber internet deals
1-833-440-3193