Frontier Internet Definitive Buyers Guide

3.8
Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Oct. 9, 2024

3.8

Frontier Staff Review

3.8

$44.99
Lowest price

7000 Mbps
Highest Speed

Frontier Internet
Popular Package

4.25
Customer Rating

3.8
Staff Rating

Frontier has great fiber speed and pricing, but DSL will be slower

Frontier has the same split profile as other internet providers that offer both fiber and DSL. Frontier’s fiber internet offerings are outstanding across the board for both performance and pricing. But their DSL internet speed and cost will be mediocre compared to Frontier Fiber. About 42% of customers In Frontier’s coverage area are currently able to choose fiber. With an aggressive fiber buildout plan, Frontier plans to expand its fiber footprint to 10 million locations by 2025 [1]. And those fiber connections will be FTTP, meaning all fiber-optic line, all the way to your home. That’s good news, because the difference between DSL and fiber is night and day. Fiber internet will be much faster and more reliable, and you’ll get much more internet speed for the price you pay.

Pros

Some of the best fiber prices in the country No data caps, Wi-Fi router included Strong customer satisfaction for fiber

Cons

DSL is more expensive DSL is slower Fiber is not available to all customers at present

Call today & find the best Frontier internet deals

1-833-926-2709
Frontier Review Video - Compareinternet.com

Pricing

4.0

Frontier will give you a good deal on fiber, but DSL varies widely

Frontier is the 8th-largest internet service provider in the United States, with 2.8 million broadband subscribers [1]. The company has a total of 9.9 million copper passings and 6.8 million fiber passings. At the end of 2023, over 70% of their customers were fiber internet customers [2]. Frontier’s main distinction among fiber internet providers is that you will get faster speeds compared to the competition. For example, Frontier’s first-tier fiber plan costs about $44.99 per month at present, like many of its rivals. But that Frontier plan will give you 100 Mbps download and upload speeds, where many other fiber providers tend to start at 200 Mbps and 300 Mbps. With modem-router rental included and no data caps, Frontier Fiber offers the kind of simple, clear pricing that earns high ratings from us. The only drawback is that Frontier Internet (the name for their DSL plans) does not provide the same kind of bargain. Frontier pricing is just average for DSL in the industry. Plus, the DSL speed you will be able to get at your address will vary depending on infrastructure. (DSL usually ranges from 3-50 Mbps download and 1-3 Mbps upload.) Average DSL pricing in the industry is not a great deal for customers compared to cable and fiber pricing. That’s why Frontier and many other providers are moving away from copper-based service in favor of fiber.
PlanService TypeDownload SpeedMonthly Price
Fiber 5 GigFiber InternetUp to 5,000 Mbps Only $129.99
*Offers and availability may vary by location and are subject to change. Read more
$200 Visa Reward Card
Fiber 2 GigFiber InternetUp to 2,000 Mbps Only $99.99
*Offers and availability may vary by location and are subject to change. Read more
Fiber 1 GigFiber InternetUp to 1,000 Mbps Only $64.99
*Offers and availability may vary by location and are subject to change.
Fiber 500Fiber InternetUp to 500 Mbps Only $44.99
*Offers and availability may vary by location and are subject to change.
Frontier InternetDSL InternetUp to 100 Mbps Only $64.99
*Offers and availability may vary by location and are subject to change.
3 Year Tech Upgrade Promise
Fiber 7 GigFiber InternetUp to 7,000 Mbps Only $299.99
*Offers and availability may vary by location and are subject to change. Read more

Reliability and Performance

4.0

Frontier Fiber offers speed and reliability, but their DSL lags behind

Just like pricing, performance for Frontier plans is heavily split depending on whether you get fiber or DSL. With Frontier Fiber, you can get multi-gigabit speeds up to 5000 Mbps. That’s right up there with the top few providers in the fiber internet business. And pricing for the 2 Gig and 5 Gig plans is cheaper than comparable offerings from other ISPs. These multi-gigabit speeds will be more than sufficient for very large households with many devices all streaming or gaming simultaneously. Even 500 Mbps is still a lot of speed and will be more than capable of supporting a five- or six-person home and all the devices in it. DSL performance will be unpredictable, but the only constant is that it will not deliver fiber-like performance. If you’re lucky, you’ll get a speed above 25 Mbps download. With that speed, you’ll be able to do most standard internet activities such as streaming and browsing, though you’ll have to watch how many devices are online at once. But if you get a speed that’s 10 Mbps or lower, you may find your service glitching or freezing during heavy-data tasks.

Call today & find the best Frontier internet deals

1-833-926-2709

Equipment, Installation and Bonus Features

4.0

Installation fees waived with one year of service

Frontier provides your basic modem/router at no charge when you get fiber internet or DSL. For both technology types, standard installation fee is $100, but the fee is waived as long as you keep your service for at least 12 months. So, you basically get free installation unless you cancel before the year is over, in which case you'll pay a pro-rated fee.

Call today & find the best Frontier internet deals

1-833-926-2709

Customer Experience & Support

3.0

Frontier Fiber shows strong performance in customer satisfaction

Frontier's reviews have improved greatly with increased fiber service, as is reflected in higher rankings in the J.D. Power Residential Internet Service Provider Satisfaction study [3]. Frontier's sharp rise in the rankings is a promising sign that if you get Frontier Fiber, you will be happy with your choice. In addition, Frontier outranks even strong fiber competitors in the well-regarded national survey known as Net Promoter Score [4].

FAQ's

To order or learn more, call the number on this page or visit BuyFrontierNow.com.
Fiber-optic internet is the most advanced type of internet service offered by Frontier. Fiber-optic cables transmit data with light signals, providing faster and more reliable internet speeds compared to traditional DSL connections. Fiber-optic internet is ideal for customers who require high-speed internet for activities like streaming, gaming, and large file downloads.
Yes, Frontier offers DSL (Digital Subscriber Line) internet service. DSL uses existing copper telephone lines to provide internet connectivity to customers. DSL is a reliable option in rural areas for those who prefer a wired internet connection.
Opting for Paperless Billing with Frontier offers several benefits. First, you will not be charged the Printed Bill Fee. You will also contribute to environmental sustainability by reducing paper waste. Finally, all your bills will be organized in one place and easily accessible online.
When you sign up for Frontier Internet, a professional technician will be scheduled to install the service at your home. They will ensure that the necessary equipment is properly set up and connected, allowing you to start using Frontier Internet.
Yes, you can usually keep your current email address when you switch to Frontier Internet. However, it's important to check with Frontier's customer support to confirm the details and requirements for email address migration.
No, Frontier does not enforce data caps on their internet plans. Frontier provides customers with unlimited data usage, allowing you to stream, browse, and download without worrying about exceeding any data limits or incurring additional charges.

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Top reviews

Ashley W
5.0
from Cambridge, on November 2024
I love that there prices never switch. Reliable an customer service is amazing. I would take them with me but they don't service where I'm moving.
Ed Olsen
2.5
from Cornwall Bridge, on October 2024
Customer service is terrible can’t get reliable service can’t get anyone on phone don’t keep service call dates won’t escalate service calls for disabled or handicapped customers without filing a form filled out by a doctor lost service for 48 hours could not get even a manager to escalate the call and take a tech and reassign from another call managers can’t do that I guess they don’t have the authority to make decisions!!! What are they there for?
Theresa Wronski
2.5
from Pardeeville, on October 2024
I'm not paying this for service 166.00 is out ragious! I've got friends paying no more than 70 per month for spectrum in Brookfield with. Wondering why Pardeeville is so high priced. Come on quit taking our money this is ridiculous.
Arlene W
3.8
from Knoxville, TN on August 2023
None
Candace G
4.5
from Thornton, IA on July 2023
Great company and great internet!!
Anita t
4.0
from South El Monte, CA on June 2023
great
Matthew Hill
4.3
from Indianapolis, IN on March 2023
Stella Lee
3.5
from Alum Creek, WV on March 2023
Alice Price
5.0
from Manchester, CT on March 2023
Kenneth Turner
3.5
from Lewisburg, WV on February 2023
Albert Lewis
4.0
from Bridgeport, CT on January 2023
Thomas Turner
3.5
from Princeton, WV on December 2022
Camila Stewart
5.0
from Hartford, CT on November 2022
Samuel Baker
4.3
from Waterbury, CT on September 2022
Victoria Perry
3.3
from Hedgesville, WV on September 2022
Aurora Martin
4.0
from Lorain, OH on July 2022
George Clark
3.8
from West Haven, CT on July 2022
Aria Jones
4.3
from Naugatuck, CT on June 2022
Nora King
5.0
from New Haven, CT on June 2022
Daniel Adams
5.0
from Sumter, SC on May 2022
Josephine Reyes
4.5
from Norwich, CT on May 2022
Edward Perez
1.5
from Ferndale, MI on March 2022
Michael Turner
3.8
from Athol, ID on January 2022
Riley Garcia
3.8
from Hurricane, WV on January 2022
Madison Johnson
5.0
from Atmore, AL on December 2021
Patrick Smith
4.3
from Clarksburg, WV on November 2021
Samantha Martinez
3.5
from Chicago, IL on November 2021
Sophia Ellis
4.5
from Morgantown, WV on November 2021
Cora Rivera
3.5
from Marion, IL on November 2021
Grace Griffin
3.5
from Coeur d'Alene, ID on October 2021
Adeline Lawson
5.0
from Waterbury, CT on September 2021
Emilia Nelson
3.0
from McMinnville, OR on September 2021
Eleanor Mitchell
2.8
from Gallipolis Ferry, WV on September 2021
Christopher Young
3.3
from Elizabeth, IL on September 2021
James Turner
3.3
from West Hamlin, WV on July 2021
Paisley Morgan
1.8
from Hedgesville, WV on July 2021
Crystal M
1.0
from Isle, MN on July 2021
The speed is awful. Customer service is even worse.
Robert B
1.5
from Camden, WV on June 2021
Internet is slow and is out more than it is on
Dennis Jackson
4.5
from London, WV on June 2021
Dennis King
4.0
from Barboursville, WV on May 2021
Ella Foster
3.0
from Jarretts Ford, WV on April 2021
Joseph Wright
3.3
from South Charleston, WV on March 2021
Robert Martinez
3.5
from Camano, WA on February 2021
Richard Davis
4.0
from Chicago, IL on February 2021
Addison Moore
4.3
from Hedgesville, WV on January 2021
Edward Smith
3.3
from Bluefield, WV on January 2021
David Harris
3.8
from Clear Fork, WV on January 2021
Chloe Franklin
1.5
from Rhinelander, WI on December 2020
Patrick Turner
4.5
from Saint Albans, WV on December 2020
Maya Taylor
3.8
from Chesterton, IN on November 2020
Michael Wright
4.3
from Tulsa, OK on October 2020
Timothy Hall
3.8
from Bullhead City, AZ on October 2020
Layla Howard
3.0
from Bunker Hill, WV on October 2020
Hannah Miller
4.0
from Le Center, MN on October 2020
Thomas Turner
5.0
from Gainesboro, TN on October 2020
Scarlett Richardson
4.3
from Atkins, IA on October 2020
Sophie Simmons
4.8
from Marion, OH on October 2020
Isabella Sanders
3.8
from Charleston, WV on September 2020
Zoey Hamilton
4.0
from Bluefield, WV on June 2020
Aubrey Kelly
5.0
from Fayetteville, WV on June 2020
Bella Thompson
5.0
from Moreno Valley, CA on June 2020
Victoria James
4.0
from Rives Junction, MI on May 2020
Desirae Garza
3.8
from Little Rock, AR on May 2020
Speed is good so far
Emely Greene
1.8
from Mound, MN on May 2020
Frontier is the only ISP available in my area. Their service is poor, and the connection drops out regularly.
Emelia Bowman
4.3
from The Colony, TX on May 2020
I like the service i have been getting through them and really enjoy the service
Alena Hale
5.0
from Oregon City, OR on May 2020
a great companty to have for your internet privider great service and thrust worty and a company that is very honest
Raegan Rogers
3.3
from Keller, TX on May 2020
Price is high but the service is reliable
Saniya Mcconnell
2.8
from Monroe, CT on May 2020
Reliability and speed are good enough, but customer service is atrocious
Deangelo Wall
2.3
from Le Mars, IA on May 2020
Customer service is horrible. They have never met a fee they don't like. Service is unreliable
Lorenzo Bennett
4.0
from Indianapolis, IN on May 2020
N/a
Nickolas Ramos
3.0
from Tampa, FL on May 2020
I'm seriously considering switching from Frontier, Their service is intermittent and the speed is terrible at times. I work during the day but their service goes out at least daily according to my neighbors.
Kameron Dillon
4.8
from Middletown, CT on May 2020
Good speeds, no service interruptions.Easy billing and payment options. Have been using for a few years and haven't had any problems. Never had to contact customer service.
Lauren Mccarty
1.0
from Clarinda, IA on May 2020
After giving me only one megabyte up/ download the charging me for 3 years of 6 mb service they've been charged me $10 to disconnect or to stop using their service.
Theresa Garrison
2.8
from Eleanor, WV on May 2020
They suck but it's all we have were we live and I would switch in a heartbeat if there was something better that come along.
Dayana Rasmussen
2.8
from Chino, CA on May 2020
My service drops a lot and my internet loses connection a bunch. I cant afford to change my service right now with what is going on.
Allison Esparza
4.3
from Brandon, FL on May 2020
No major complaints. Have had community issues! Especially when someone new is added or old acct cancelled. I guess the switches were labeled incorrectly at some point!
Junior Simmons
3.3
from Show Low, AZ on May 2020
Customer service is awful. Our local Frontier office customer service is even worse. The speed is okay and the price is good.
Grace Guerra
4.3
from Marysville, WA on May 2020
No additional comment At all I don’t want to say anything is that you are the only person to give this place to the other side effects are the same time of their products are very appealing
Kenya Adams
4.5
from Eagle River, WI on May 2020
Frontier's service is pretty reliable with very little down time. If I do have a problem their customer service is very well trained and can usually solve the problem with minimal effort.
Jamar Meza
2.8
from Granada Hills, CA on May 2020
FIOS under Verizon was sold off to Frontier and has never quite worked as efficiently since the takeover. It may be in part due to a lack of replacing or upgrading existing infrastructure. In all fairness, some of the slow down should be attributed to the massive amount of internet traffic since COVID-19. The global internet is powerful to be sure, but I don't believe it was designed to handle the volume of simultaneous activity that is going on now.
Jasper Simpson
3.0
from Everett, WA on May 2020
They are now Ziply Fiber. Customer Service is awful. I am not sure about pricing as we don't have a lot of options in our area.
Rene Hood
4.0
from Oxnard, CA on May 2020
Not bad. It has trouble reaching certain parts of my house, such as my bedroom, which is the room furthest away from the router.
Lyric Wilkinson
4.3
from Pinellas Park, FL on May 2020
I am still in a discounted pricing structure so I gave it 5 stars overall I am happy with the service I have less interuptions than my last provider.
Draven Henson
4.5
from Mt. Pleasant, SC on May 2020
Have been using for years very good. I will always use this provider. Great price. Works very well in the country. We country folks enjoy frontier.
Bailee Santos
4.3
from Irving, TX on May 2020
Thank ya for the service but slow down some time during the day. Overall good service provided in our area. Satisfactory service
Adam Munoz
4.3
from Hesperia, CA on May 2020
No additional comments, I recently cancelled our TV subscription and only have internet. I haven’t had any issues with speed at all.
Shea Davidson
2.5
from Le Mars, IA on May 2020
Service is unreliable. Customer service is usually very rude, and do not speak English very well. Problems are eventually resolved -- when the company feels like it
Ciara Crosby
1.0
from Elkridge, MD on May 2020
Slow and doesnt stay connected. Wouldn't recommend to anyone I received my product yesterday. I charged it and what not. It won't turn on at all. I'm not sure what to do. I waited so long for this as I was giving it to the husband for his birthday. I'm pretty bummed out that this item is defective and wanted to reach out before I left an honest review.
Quinn Scott
1.0
from Saint Albans, VT on May 2020
Ivy Powell
3.5
from Atmore, AL on May 2020
Lucy Hayes
5.0
from Milford, CT on April 2020
Elizabeth Parker
3.3
from Charleston, WV on April 2020
Larry Perez
5.0
from Hurricane, WV on March 2020
Audrey Jackson
2.8
from Apollo Beach, FL on March 2020
Daniel Davis
4.8
from Hemet, CA on February 2020
Emery Russell
4.5
from Fort Wayne, IN on February 2020
Lydia Reed
3.0
from Jarretts Ford, WV on February 2020
Brian Robinson
2.3
from Wausau, WI on January 2020
Autumn Rodriguez
4.0
from Show Low, AZ on January 2020
Elizabeth Gibson
5.0
from Bloomington, IL on December 2019
Leah Turner
3.8
from Unknown, IA on October 2019
Ruby Roberts
5.0
from Tampa, FL on October 2019
James Hall
4.8
from Austin, TX on October 2019
Hazel Lewis
4.3
from Unknown, SC on September 2019
Everly Phillips
3.5
from Rowlett, TX on September 2019
Olivia Jenkins
4.0
from Burlington, CT on August 2019
Albert Baker
5.0
from Seattle, WA on July 2019
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