Plans starting at: $34.95
Popular Package: 2 Gig
Download speeds up to: 5 Gbps
Connection Types: Fiber
Plans starting at: $49.95
Popular Package: EarthLink Fiber 5Gx5G
Download speeds up to: 5 Gbps
Connection Types: Fiber
MetroNet Staff rating
Metronet offers fiber internet’s superior performance with good promotional prices
Metronet is the largest private fiber ISP in the nation, and the tenth-largest fiber provider overall. After a merger in 2022, Metronet now serves customers in over 200 communities in 16 states [1]. Metronet’s map is divided into three major areas: a large swath of the Midwest and Mid-Atlantic, four states in the south and southwest including Louisiana, Texas, New Mexico and Colorado, and finally Florida down in the southeast. Metronet started in Indiana and built out fiber internet with wired service to neighboring states. Continuing an ambitious buildout program, Metronet's goal is to build 500,000 fiber passings per year [2]. That’s good news for customers in their coverage area, because Metronet is a very strong internet provider and all of their internet connections are all-fiber (FTTH). Metronet tends to build in areas that lack another fiber provider, which is a win for customers.PROS
Cons
Top cities with Metronet availability
EarthLink Staff rating
Earthlink is known for great customer service but higher initial prices
Earthlink’s chief difference from most other national ISPs is that Earthlink is a third-party seller. In other words, Earthlink is partnering with other major internet companies who actually provide the technology for your internet service. Your service through Earthlink might come from AT&T, CenturyLink, Frontier, Verizon, or Viasat. That means your type of connection through Earthlink can vary from super-fast fiber internet all the way to slower satellite internet. You will know which type of internet connection you are purchasing when you sign up for service. Just as with any other provider, you will have an idea of your approximate speed and performance when you buy. The catch is, you will pay more because Earthlink doesn’t own the networks it uses. Why would you choose a service that costs more? Well, Earthlink is known for very solid customer service in an industry that has historically struggled in that area [1]. And Earthlink offers service in less-populated areas without many other providers. That means there may be some places where Earthlink is one of your top options for internet speed or reliability.PROS
Cons
Top cities with EarthLink availability
Metronet Pricing
Metronet’s prices start good and stay fair, but there’s a hidden fee
Metronet offers very attractive promotional pricing on the low end of industry rates. Their first-tier plan is only $34.95/month for the first year, a good 20% lower than some competitors. True, the plan’s speed is slower at 150 Mbps than some rival plans. But with fiber’s symmetrical download and upload speeds, you’re already going to have a lot more speed even than you’ll get from many cable or DSL providers. Two or three other national fiber internet providers offer promotional prices this good. The difference is that Metronet will not raise its prices dramatically when the first year is over. Metronet’s prices will rise only about $10/month at the 12-month mark. There’s just one catch. Unlike many of the other ISPs, Metronet does not offer free tech support. In order to get tech support, you will have to pay $12/month for their program called TechAssure. The fee is not optional. The positive is that all of your technical needs will be taken care of. You will get full service, including any house calls or equipment repair. The negative? Adding $12 to your monthly bill wipes out some of the benefit from Metronet’s low pricing. In Metronet’s favor, the tech support fee will be the only unusual fee on your monthly bill. Because Metronet has no data caps or contracts, you won’t get any surprise overage charges or an early termination fee if you have to cancel your service.EarthLink Pricing
Earthlink will charge you more initially, but prices even out by the second or third year
Many internet service providers will offer you a great promotional price for a year or two, but then raise prices much higher. Earthlink will not offer you initial promotional prices, so their plans may initially give you sticker shock. For initial prices, Earthlink will charge you more for every type of internet service: fiber, fixed wireless, or satellite. But in some cases, over the course of a few years, you may even end up saving a little money with Earthlink. Only a head-to-head comparison of specific providers in your area will tell you, so check out our price plan comparisons using your zip code.Pricing will also vary significantly based on your internet connection type
The biggest difference between Earthlink plans is whether your chosen plan has a data cap. Earthlink Fiber internet won’t have data caps. Earthlink satellite internet and fixed wireless (4G LTE or 5G) will have data caps. If you have a plan with data caps, you may end up having to buy extra data at the end of the month. Because of these unpredictable charges, satellite pricing and fixed wireless pricing for Earthlink are less stable than for their other plans. But here’s an unusual benefit of Earthlink Wireless Home Internet. Most Earthlink plans require a one-year contract, but Earthlink’s Wireless Home Internet plans do not require a contract [2].Metronet Reliability and Performance
It’s all-fiber for the win with Metronet
There’s no getting past the fact that an all-fiber connection will give you much more speed and reliability than a cable or DSL internet connection. One of the great advantages of Metronet is that they deliver all-fiber service, every time. The fiber will run from their main network to the wall of your home. You will get symmetrical speeds, so your download and upload speeds will be the same. For any activities involving streaming, real-time gaming, and large file uploads, fiber is unbeatable. Fiber offers even more speed and bandwidth for the future. As technology continues to advance with developments such as Augmented Reality (AR) and Virtual Reality (VR), we will begin to need the kind of bandwidth that only fiber offers. Some fiber providers are already beginning to provide 8 Gigs and 10 gigs for residential customers. Though Metronet still tops out at 5000 Mbps, their all-fiber connection will be able to meet your future speed needs. Fiber has some other benefits too. Fiber connections don’t weaken or slow in bad weather the way satellite or fixed-wireless connections do. And fiber connections are much harder to hack into or tap than a copper cable.EarthLink Reliability and Performance
Earthlink’s performance depends completely on the networks of major partners
One of Earthlink’s claims to fame is having “the largest network,” because Earthlink serves 90% of the United States [1]. The reality is that Earthlink does have a very large coverage area, but Earthlink does not own the networks in those areas. Differences between Earthlink’s partner networks will mean that your internet speed and performance will vary if you sign up with Earthlink. Just like Earthlink’s pricing, the quality of the service they can deliver depends on other providers. Most of the time, this works out fine because Earthlink partners with reputable ISPs. But Earthlink does not have control over your service, and that can be a disadvantage if something goes wrong. If you get Earthlink Fiber, you are probably going to be happy with your speed and reliability. Fiber is known for these advantages. Earthlink satellite or fixed wireless will often be too slow for real-timeactivities such as real-time gaming or videoconferencing. Reliability issues are going to be more likely with Earthlink’s satellite internet or Wireless Home Internet. Both satellite and wireless internet can be affected by weather. Fixed wireless can also slow down at peak times when thenetwork is congested with more traffic. Satellite internet tends to have high latency, which means a slight lag in the transmission of a signal. Latency is not noticeable for many internet activities but may affect real-time data transfer for gaming and videoconferencing.Metronet Equipment, Installation and Bonus Features
No equipment rental fees, low-cost installation with Metronet plans
For all plans up to 2 Gigs, Metronet will provide you with an eero wireless router at no charge [3]. If you are lucky enough to be able to get a 3-5 Gig plan, you will have to provide your own router to handle that level of speed. Metronet suggests a 10GB WAN/LAN compatible router such as the TP Link Archer AXE3000 [4]. Standard installation will only cost you $25 when you order a Metronet fiber internet plan. While this isn’t as good as free installation, it’s a lot cheaper than the usual $99 fee you’ll pay for installation from many ISPs.EarthLink Equipment, Installation and Bonus Features
Earthlink’s installation fees and equipment fees vary
We can't give a score for any kind of consistent pricing or equipment fees because of Earthlink's 3rd party seller business model. Earthlink’s lower rating from us in this category results from the lack of simple, freely available information on pricing and fees on their website, as well as their higher prices for equipment and installation. This lack of transparency is one of the weaknesses of the telecom industry. We recommend that Earthlink, along with other internet providers, begin to be much more straightforward about which services are available across the United States and how much they cost in each area. Satellite equipment will cost you considerably more if you buy it upfront, which is typical of satellite. Earthlink will offer you the option to rent the equipment if that is more feasible. Satellite equipment will come from Viasat, Earthlink’s satellite internet partner. Because Viasat’s equipment fees are $12.99/month or $299.99 prepaid, consumers should estimate that Earthlink’s fees for Viasat equipment will be similar or slightly higher [3]. Earthlink’s bonus services include Easy Tech for unlimited tech support at $9.95 a month. Earthlink Guardian provides parental monitoring, Earthlink Protect gives security protection, and Earthlink Online Backup will protect you from data loss.Metronet Experience & Support
Metronet customers are usually happy with their internet service
Metronet is another ISP that is too small to qualify for major national surveys of customer satisfaction. That means that estimating customer satisfaction is more an art than an exact science – or at least more qualitative than quantitative. The good news is that on the whole, online user reviews for Metronet are much more positive than for ISP competitors who offer cable or DSL service. You don’t see some of the angry rants online about Metronet that you will unfortunately see for cable internet and DSL internet. That’s not to say that cable and DSL providers don’t frequently provide good service, because they do. It’s just statistically more likely that you will see customer rants thrown in the mix. That’s the advantage of all-fiber internet that Metronet is reaping. Again and again, companies that move toward fiber service seem to have happier customers because the networks are newer and the technology is more reliable [5]. And for that reason, we’re going to award 4 stars to Metronet’s customer satisfaction.EarthLink Experience & Support
Earthlink is known above all for superior customer service
When you research Earthlink online, you will see that Earthlink survives on its customer service. The company gets good, solid ratings for customer service, where many ISPs fall far short. That means that if you call Earthlink, odds are that you will be satisfied with what they do for you. There are just a couple of caveats to that recommendation. First, some customers report that their customer service has been routed to Earthlink’s partner providers, which removes the whole point of having Earthlink service if you’re seeking their brand of better customer service. Second, Earthlink acknowledged beginning to “reshore” its service in September 2021, which implicitly reveals that the company had offshored its customer service [4]. Offshoring customer service to foreign countries is not only potentially frustrating for the customer, but worse for U.S. workers. Many internet providers now base their customer service in the United States, and we hope Earthlink will be sure to provide its own customer support from within the country.Metronet FAQ's
EarthLink FAQ's
Metronet Sources
[1] Dgtlinfra.com. "Top 125 Internet Providers in the U.S."
[2] LightReading.com. "T-Mobile and KKR Set Sights on Metronet."
[5] PCMag.com. "Looking for ISP Satisfaction? Life is Finer With Fiber."
EarthLink Sources
[1] Earthlink.net. "Internet Near Me."
[2] Earthlink.net. "Wireless Home Internet."
[3] Viasat.com. "Disclaimers."
[4]PR Newswire.com. "Earthlink Expands Customer Service Division."
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Metronet Customers Review
EarthLink Customers Review