Quantum Fiber vs. HughesNet Internet Providers Compared

Quantum Fiber brings superior internet speeds and reliability at an appealing price

Quantum Fiber is a new, all-fiber brand owned by parent company Lumen Technologies. Lumen is the seventh-largest ISP in the U.S., based on its combined internet service of both all-fiber internet and DSL. In total, Lumen serves about 3 million customers [1]. Quantum Fiber is the all-fiber brand of Lumen. A second DSL-based brand also owned by Lumen is known as CenturyLink. We will review CenturyLink’s DSL service separately, as the two brands are very different in what they offer customers. Quantum Fiber is a very strong choice for internet service that earns good customer satisfaction ratings. If you sign up for Quantum Fiber, you’re going to get lightning-fast speeds and reliable service. Quantum Fiber offers clear, low pricing for gigabit fiber speeds that run up to 8000 Mbps. Fiber speeds will provide you with an internet connection that can handle any use you want from a home internet connection, including heavy streaming and gaming.

Great prices for Quantum Fiber plans up to 960 Mbps

Your prices will be good for Quantum Fiber. The first-tier price for all-fiber service will be $30/month for 200 Mbps. With any of the Quantum Fiber plans, you will get the use of a 360 Wi-Fi router for free. Quantum Fiber has no data caps and no required contracts. That means you won’t run into unexpected data overage charges or early termination fees. We like this simple, affordable pricing for fast fiber speeds. It's one of the best deals you’ll find on fiber internet.

Hughesnet offers prices similar to Viasat, but often for slower speeds

Hughesnet offers its plans at rates that at first seem comparable to cable or fiber prices. The Hughesnet first-tier satellite internet plan starts at $49.99/month. But there are two catches. First, your initial rate is a promotional rate, and after the first six months, your prices will increase significantly for all plans. Second, you may only get an internet speed up to 50 Mbps download/5 Mbps upload, depending on your service area. This is not high-speed internet by the FCC’s definition [2]. And it is clearly not as fast as the 200-300 Mbps download speed you often get for $50-60/month from a cable or fiber internet plan.

Hughesnet uses soft data caps that may affect your internet speed

A drawback to Hughesnet plans is the use of soft data caps. When you order Hughesnet service, you don’t choose a speed level as you do with other internet types. Instead, you choose your data limit for the month, ranging from 100 GB to 200 GB. If you only surf the internet lightly and use email, you can stay within a 100 GB data limit pretty easily. But if you plan large file uploads, video streaming, or online gaming, the data usage can add up fast. Hughesnet does offer some solutions to help you work with their soft data caps. Their data tokens allow you to purchase extra data at the end of each month if you need more. Nonetheless, having soft data caps will affect how you use the internet. If you consistently need more data tokens, those extra charges may affect your monthly budget. Consider carefully whether you are likely to need more or less data than Hughesnet will allow you under each of their plans. Finally, Hughesnet requires a two-year contract. If you cancel your subscription early, you will pay an early termination fee prorated by the time still left in your contract.

All-fiber internet from Quantum: the latest and greatest technology

Quantum Fiber uses the newest internet technology available. Their fiber-optic lines send data using light signals instead of electricity, and that’s why fiber is so much faster than any other kind of internet technology. An all-fiber connection will give you symmetrical speeds and enough bandwidth to handle any internet activities you choose. If you get a gigabit fiber plan, you can have up to 10 devices doing heavy streaming or real-time games online, and you will still have smooth performance. In some cases, though, Quantum Fiber advises that it may need to run Fiber-to-the-Curb (FTTC), with the last few feet of line to your house connected with coaxial cable. This is important, because even those few feet of coaxial cable will slow your upload speeds. Most of the time, that will not be the case, and you will get the all-fiber connection known as Fiber-to-the-Home (FTTH). But it is important to understand the difference in performance just in case you’re in that small minority that will get an FTTC fiber connection. Even an FTTC connection may still be the fastest internet in your area, though, and a Fiber-to-the-Home connection will definitely be your fastest choice.

A Hughesnet internet connection is slower than most other ISPs

The nature of satellite internet technology means that satellite internet has always been different from wired internet in three ways. 1) Slower speeds: Hughesnet’s maximum download speed right now (100 Mbps) is much slower than speeds for fiber and cable internet that can often reach Gigabit speeds (1000 Mbps and up). 2) Weather interference: Bad weather can sometimes cause temporary slowing or outage in a satellite signal. 3) Latency: The distance of a satellite from Earth causes latency, which is a slight delay in data transmission. Despite these drawbacks, satellite service can still give you a solid connection if you live in a rural or underserved area. In today’s digital world, high-speed internet may be your ticket to education, a job, and even medical care. Satellite internet can support high enough speeds to provide you with access to these opportunities. Hughesnet has attempted to address latency with their new Hughesnet Fusion plans, which launched in 2022. This hybrid technology uses a satellite connection but can also route signals through wireless towers when necessary. Hughesnet has not released data to prove lower latency yet. They claim that the latency is 100 ms on their FCC Broadband label. Customers online report higher latency for their Fusion service [3].

Get free use of a  360 Wi-Fi mesh router or use your own router

If you order a fiber plan from Quantum Fiber, both your equipment and installation fee will be included free of extra charge. Keep in mind that equipment fees and prices do change with various promotions, so make sure you check with your customer support rep on current fees when you call. If you use the free router included with your Quantum Fiber plan, you will get their 360 Wi-Fi system. 360 Wi-Fi is a mesh network, which is much more sophisticated than a single modem/router [2]. You will be able to set up extra Wi-Fi Pods to ensure seamless coverage of your entire space, which is especially helpful if you live in a large home or one with thick walls. You will also have the option to use your own router. The only drawback is that Quantum Fiber tech support cannot give service or information for your personal router the way they can support their own equipment.

Hughesnet equipment requires initial investment or monthly rental fee

Buying satellite equipment can be expensive. The dish and gateway for Hughesnet Gen 5 plans costs around $350, while Hughesnet Fusion equipment is $450. If you don’t want to invest and would rather try out service first, you can rent the equipment for $15-20 a month. Buying the equipment outright will save you money if you end up using your service for more than 2 years. Hughesnet’s installation is often free, depending on your plan and current promotions. This is a nice bonus and ensures that a technician can get the best angle for your satellite dish. The technician will connect two of your devices in addition to setting up the antenna and modem/router.

Quantum Fiber earns high customer satisfaction ratings

Because the split in branding between Quantum Fiber and CenturyLink DSL is still very recent, we have to interpret customer satisfaction rankings that were previously based on the name “CenturyLink” for both brands. Customer satisfaction is much higher for Quantum Fiber than for the DSL provided by CenturyLink. The American Customer Satisfaction Index shows that split in results by dividing “CenturyLink” specifically into fiber and DSL. Fiber (aka, Quantum Fiber) ranks 16 points higher than the DSL service [3]. For Quantum Fiber, these customer satisfaction rankings tell the story clearly. You are likely to have a great internet experience with Quantum Fiber. To avoid confusion, be aware that there is still a certain amount of online cross-marketing between the two companies. Pay attention to the speeds available, whether your internet source labels it “Quantum Fiber” or “CenturyLink.” If the speed is above 200 Mbps, it is a Quantum Fiber product. If the speed is 100 Mbps or below, it is CenturyLink DSL. Overall, we highly recommend Quantum Fiber for its top-of-the-line speeds and reliability, great pricing, and good customer satisfaction ratings.

Hughesnet customer satisfaction below average

Hughesnet has sometimes received low customer satisfaction ratings both in national surveys and in online reviews. It’s hard to know how much of that response is related to unrealistic customer expectations about satellite internet performance. Certainly, when Hughesnet gets online comments from unsatisfied customers, they tend to focus on internet performance. Meanwhile, remember that while satellite internet service has limitations, it can still provide high-speed internet access when your only alternative is slower DSL or no internet at all.