Plans starting at: $50
Popular Package: INTERNET GIG
Download speeds up to: 1 Gbps
Connection Types: Cable
Plans starting at: $49.95
Popular Package: EarthLink Fiber 5Gx5G
Download speeds up to: 5 Gbps
Connection Types: Fiber
Spectrum Staff rating
Spectrum offers gigabit speeds and great bundle deals
Spectrum is one of the two largest internet service providers in the country. Like its rival Xfinity, Spectrum is a cable internet company that uses hybrid fiber-coaxial (HFC) technology. HFC brings you much faster speeds than old-fashioned coaxial cable internet. In select areas, Spectrum offers gigabit speeds up to 1000 Mbps. Spectrum’s promotional prices for new customers are very good, and still remain reasonable when your 12-month promotion ends. The company also offers outstanding bundling deals, with cell phone lines currently only about $30/month with your internet plan. Spectrum has two big advantages over Xfinity. Spectrum’s pricing is much simpler, and Spectrum has no data caps. That’s why we give Spectrum the edge after comparing the two biggest cable internet providers head-to-head.PROS
Cons
Top cities with Spectrum availability
EarthLink Staff rating
Earthlink is known for great customer service but higher initial prices
Earthlink’s chief difference from most other national ISPs is that Earthlink is a third-party seller. In other words, Earthlink is partnering with other major internet companies who actually provide the technology for your internet service. Your service through Earthlink might come from AT&T, CenturyLink, Frontier, Verizon, or Viasat. That means your type of connection through Earthlink can vary from super-fast fiber internet all the way to slower satellite internet. You will know which type of internet connection you are purchasing when you sign up for service. Just as with any other provider, you will have an idea of your approximate speed and performance when you buy. The catch is, you will pay more because Earthlink doesn’t own the networks it uses. Why would you choose a service that costs more? Well, Earthlink is known for very solid customer service in an industry that has historically struggled in that area [1]. And Earthlink offers service in less-populated areas without many other providers. That means there may be some places where Earthlink is one of your top options for internet speed or reliability.PROS
Cons
Top cities with EarthLink availability
Spectrum Pricing
Spectrum offers great initial deals, but bundling may be the best deal ever
Spectrum is a major player in internet service, with 30 million broadband subscribers [1]. Spectrum offers attractive promotional pricing, especially their first-tier internet plan at $50/month for up to 500 Mbps.Spectrum offers unlimited data without caps
Spectrum offers a big price advantage because it has no hard data caps, unlike many other cable and DSL providers. If you’re a heavy-data-usage household (including remote workers, real-time gamers and streaming binge-watchers), having no data caps may be crucial for your budget. If you’re living by yourself and you watch a movie once a week, the absence of data caps won’t matter as much. But for a larger household, having no data caps will offer you peace of mind and a more predictable bill without overage charges.Spectrum One, the bundle deal of the year?
In late 2022, Spectrum introduced a new bundle deal called Spectrum One that may just change your mind about your preferred internet service provider [2]. If you are an existing Spectrum customer, Spectrum will bundle their Spectrum Mobile cell phone service with your internet and charge you only about $30/month for a line with unlimited data. You can add more mobile service at the same price. Here’s another little secret: Spectrum Mobile service is currently provided by Verizon networks. So, if you have two cell phones on your bundle, you will be getting major mobile power and coverage but saving over $80/month off the price of two typical cell phone plans. We’re betting that’s enough to send many of us to Spectrum.EarthLink Pricing
Earthlink will charge you more initially, but prices even out by the second or third year
Many internet service providers will offer you a great promotional price for a year or two, but then raise prices much higher. Earthlink will not offer you initial promotional prices, so their plans may initially give you sticker shock. For initial prices, Earthlink will charge you more for every type of internet service: fiber, fixed wireless, or satellite. But in some cases, over the course of a few years, you may even end up saving a little money with Earthlink. Only a head-to-head comparison of specific providers in your area will tell you, so check out our price plan comparisons using your zip code.Pricing will also vary significantly based on your internet connection type
The biggest difference between Earthlink plans is whether your chosen plan has a data cap. Earthlink Fiber internet won’t have data caps. Earthlink satellite internet and fixed wireless (4G LTE or 5G) will have data caps. If you have a plan with data caps, you may end up having to buy extra data at the end of the month. Because of these unpredictable charges, satellite pricing and fixed wireless pricing for Earthlink are less stable than for their other plans. But here’s an unusual benefit of Earthlink Wireless Home Internet. Most Earthlink plans require a one-year contract, but Earthlink’s Wireless Home Internet plans do not require a contract [2].Spectrum Reliability and Performance
Spectrum internet will rise to unprecedented speeds in next few years with up to 10/6 Gbps
In 2023, Spectrum was named by Speedtest® as the fastest internet provider in the United States for providing the highest average speed to customers [3]. Spectrum’s hybrid fiber-cable technology is already supplying 1000 Mbps speeds in some areas. Either way, HFC will give you faster, more reliable internet service than anything but fiber. Spectrum customers tend to report reliable, speedy performance. You don’t get glitching or freezing or network slowdowns in most cases. You’ll be well-equipped for gaming, videoconferencing, and HD streaming. On a personal note, I have been a Spectrum customer for three years, and my experience with their service has proven to be very smooth and reliable. But there’s even more innovation coming from Spectrum that will boost HFC performance to fiber-like speeds. If you sign up for Spectrum now, you’re going to get a major bandwidth boost in the next couple of years. Here’s the technical explanation with the specs. Spectrum’s upgrade to the DOCSIS 4.0 standard over the next three years will deliver a maximum 10 Gbps download/ 6 Gbps upload, which can rival any current fiber speeds. By 2025, 85% of Spectrum’s service footprint will have speeds of 5 Gbps download/1 Gbps upload [4]. Fiber has received some great press in the last few years. But hybrid fiber/cable networks like Spectrum’s may be about to have their day in the sun too.EarthLink Reliability and Performance
Earthlink’s performance depends completely on the networks of major partners
One of Earthlink’s claims to fame is having “the largest network,” because Earthlink serves 90% of the United States [1]. The reality is that Earthlink does have a very large coverage area, but Earthlink does not own the networks in those areas. Differences between Earthlink’s partner networks will mean that your internet speed and performance will vary if you sign up with Earthlink. Just like Earthlink’s pricing, the quality of the service they can deliver depends on other providers. Most of the time, this works out fine because Earthlink partners with reputable ISPs. But Earthlink does not have control over your service, and that can be a disadvantage if something goes wrong. If you get Earthlink Fiber, you are probably going to be happy with your speed and reliability. Fiber is known for these advantages. Earthlink satellite or fixed wireless will often be too slow for real-timeactivities such as real-time gaming or videoconferencing. Reliability issues are going to be more likely with Earthlink’s satellite internet or Wireless Home Internet. Both satellite and wireless internet can be affected by weather. Fixed wireless can also slow down at peak times when thenetwork is congested with more traffic. Satellite internet tends to have high latency, which means a slight lag in the transmission of a signal. Latency is not noticeable for many internet activities but may affect real-time data transfer for gaming and videoconferencing.Spectrum Equipment, Installation and Bonus Features
Advanced WiFi and low equipment fees increase appeal for Spectrum
Spectrum will provide you with a free modem and either a Wave 2 router or an advanced, WiFi 6 compatible router [5]. The Charter Red-Dot Design award-winning router can support up to 200 devices simultaneously. User controls allow you to manage which devices are connected and when, and Security Shield automatically blocks online threats. You can even manage your router and your home wireless devices from the Spectrum app on your phone, with no complicated log-in. The router will automatically switch channels to optimize your internet performance.Spectrum offers low equipment fees
Spectrum equipment fees are standardized, very low, and easy to understand. Spectrum modems come free with your service, and Spectrum routers rent for $5/month. Simple, straightforward pricing, unlike the complicated equipment fee charts you have to read for other providers.Spectrum installation fees
Spectrum’s installation fees are middle-of-the-road for the industry. Professional installation by a technician will cost you $59.99. You can self-install Spectrum too, with a $19.99 activation fee.EarthLink Equipment, Installation and Bonus Features
Earthlink’s installation fees and equipment fees vary
We can't give a score for any kind of consistent pricing or equipment fees because of Earthlink's 3rd party seller business model. Earthlink’s lower rating from us in this category results from the lack of simple, freely available information on pricing and fees on their website, as well as their higher prices for equipment and installation. This lack of transparency is one of the weaknesses of the telecom industry. We recommend that Earthlink, along with other internet providers, begin to be much more straightforward about which services are available across the United States and how much they cost in each area. Satellite equipment will cost you considerably more if you buy it upfront, which is typical of satellite. Earthlink will offer you the option to rent the equipment if that is more feasible. Satellite equipment will come from Viasat, Earthlink’s satellite internet partner. Because Viasat’s equipment fees are $12.99/month or $299.99 prepaid, consumers should estimate that Earthlink’s fees for Viasat equipment will be similar or slightly higher [3]. Earthlink’s bonus services include Easy Tech for unlimited tech support at $9.95 a month. Earthlink Guardian provides parental monitoring, Earthlink Protect gives security protection, and Earthlink Online Backup will protect you from data loss.Spectrum Experience & Support
Spectrum Customer Service available 24/7
Spectrum provides customer service by phone or online chat 24 hours a day, 7 days a week. Spectrum also provides an extensive online troubleshooting guide and how-to resource library. If you prefer in-person assistance, Spectrum supports brick-and-mortar stores across its coverage area. These physical locations can also be very handy when you want to exchange equipment. Your Spectrum plan will give you access to a helpful and comprehensive mobile app. The app allows you to check for outages, manage your account, and do almost anything you would do online or by phone. You can even manage your WiFi settings through the app.EarthLink Experience & Support
Earthlink is known above all for superior customer service
When you research Earthlink online, you will see that Earthlink survives on its customer service. The company gets good, solid ratings for customer service, where many ISPs fall far short. That means that if you call Earthlink, odds are that you will be satisfied with what they do for you. There are just a couple of caveats to that recommendation. First, some customers report that their customer service has been routed to Earthlink’s partner providers, which removes the whole point of having Earthlink service if you’re seeking their brand of better customer service. Second, Earthlink acknowledged beginning to “reshore” its service in September 2021, which implicitly reveals that the company had offshored its customer service [4]. Offshoring customer service to foreign countries is not only potentially frustrating for the customer, but worse for U.S. workers. Many internet providers now base their customer service in the United States, and we hope Earthlink will be sure to provide its own customer support from within the country.Spectrum FAQ's
EarthLink FAQ's
Spectrum Sources
[1] Dgtlinfra.com. "Top 125 Internet Providers in the U.S."
[2] Charter.com. "Charter Launches Spectrum One."
[3] Speedtest.net by Ookla. "Internet Speeds in the United States 2023."
[4] FierceTelecom.com. "Charter Plots 3-Year Upgrade."
[5] Charter.com. "Advanced Home WiFi Puts Customers in Control."
EarthLink Sources
[1] Earthlink.net. "Internet Near Me."
[2] Earthlink.net. "Wireless Home Internet."
[3] Viasat.com. "Disclaimers."
[4]PR Newswire.com. "Earthlink Expands Customer Service Division."
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Spectrum Customers Review
EarthLink Customers Review