Verizon vs. Frontier Internet Providers Compared

Verizon Fios delivers lightning-fast speeds and competitive, straightforward pricing

Verizon Fios is the premium all-fiber internet service that Verizon offers to its customers, in addition to its well-known mobile and fixed wireless networks. The all-fiber-optic network of Verizon Fios is popular in the Northeast and Mid-Atlantic. Though Verizon is the 4th largest internet service provider in the nation, Verizon Fios is currently only available in 9 states and the Washington DC area [1]. It’s quite a claim to fame that Verizon took the #1 spot in customer satisfaction in the J.D. Power national survey for its region [2]. What’s more, Verizon beat the competition by a large margin. Verizon Fios offers superfast, symmetrical multi-gigabit speeds up to 2000 Mbps in select areas. Offering a choice of several plans and attractive, low prices, Verizon Fios is one of the best internet plans you’ll find on the market today.

Verizon Fios offers great prices for cutting-edge, all-fiber internet with no hidden fees

Verizon Fios offers three all-fiber internet plans in most of its service areas. The first-tier begins at $34.99/month for up to 300 Mbps. Those fiber speeds are symmetrical, which means that upload and download speeds are equal. No other internet technology offers equal speeds. So you will get a lot more speed for your money with fiber than with any other type of internet connection. Verizon Fios gives you stable prices from the beginning, not introductory prices that will jump up much higher after a year. Here at CompareInternet.com, we give our best ratings to providers whose prices are not only low, but also clear and consistent for customers. Verizon Fios ranks at the top of the industry for its simplicity of pricing. Another major plus of Verizon Fios is that their plans don’t impose data caps. Even with a large household of internet users streaming in HD or gaming, you won’t have to worry about your data usage. Finally, Verizon will give you the option to bundle your cell phone service and your TV. You can get very low combined deals by bundling that can save you a lot of money compared to typical cell phone plan pricing. Many customers do choose to bundle because Verizon phone service is known for its high-quality signals.

Frontier will give you a good deal on fiber, but DSL varies widely

Frontier is the 8th-largest internet service provider in the United States, with 2.8 million broadband subscribers [1]. The company has a total of 9.9 million copper passings and 6.8 million fiber passings. At the end of 2023, over 70% of their customers were fiber internet customers [2]. Frontier’s main distinction among fiber internet providers is that you will get faster speeds compared to the competition. For example, Frontier’s first-tier fiber plan costs about $44.99 per month at present, like many of its rivals. But that Frontier plan will give you 100 Mbps download and upload speeds, where many other fiber providers tend to start at 200 Mbps and 300 Mbps. With modem-router rental included and no data caps, Frontier Fiber offers the kind of simple, clear pricing that earns high ratings from us. The only drawback is that Frontier Internet (the name for their DSL plans) does not provide the same kind of bargain. Frontier pricing is just average for DSL in the industry. Plus, the DSL speed you will be able to get at your address will vary depending on infrastructure. (DSL usually ranges from 3-50 Mbps download and 1-3 Mbps upload.) Average DSL pricing in the industry is not a great deal for customers compared to cable and fiber pricing. That’s why Frontier and many other providers are moving away from copper-based service in favor of fiber.

Verizon Fios performance is best-of-the-best with all-fiber speeds, but make sure you’re getting Fios

It’s really hard to beat all-fiber internet. If you’re getting a Verizon Fios plan, you’re going to have enough bandwidth for practically everything you need to do in your home. Fiber speeds are so fast that numerous people could be streaming or gaming at once in your home, and your connection would not slow down or glitch. Bandwidth is just not an issue for most households once you get internet speeds up past 200 Mbps. You will avoid ISP throttling and any of the other speed issues that happen with slower internet technologies. There’s just one issue to be aware of. Only 50% of Verizon’s wired network is Verizon Fios [3]. The rest is Verizon Internet, which is DSL-based. As you probably know, there is a vast difference between the speeds you get with all-fiber internet vs. DSL internet. Verizon also offers fixed wireless internet plans under LTE and 5G. And while all these plans can still give you high-speed internet, none of them will give you the premium performance of Verizon Fios. So when you’re signing up for Verizon Fios, make sure you look for the Fios all-fiber brand name. If only Verizon DSL or fixed wireless is available in your area, those can also be good options depending on what else is around. But you’ll want to check out your complete list of internet choices by entering your zip code here on our website.

Frontier Fiber offers speed and reliability, but their DSL lags behind

Just like pricing, performance for Frontier plans is heavily split depending on whether you get fiber or DSL. With Frontier Fiber, you can get multi-gigabit speeds up to 5000 Mbps. That’s right up there with the top few providers in the fiber internet business. And pricing for the 2 Gig and 5 Gig plans is cheaper than comparable offerings from other ISPs. These multi-gigabit speeds will be more than sufficient for very large households with many devices all streaming or gaming simultaneously. Even 500 Mbps is still a lot of speed and will be more than capable of supporting a five- or six-person home and all the devices in it. DSL performance will be unpredictable, but the only constant is that it will not deliver fiber-like performance. If you’re lucky, you’ll get a speed above 25 Mbps download. With that speed, you’ll be able to do most standard internet activities such as streaming and browsing, though you’ll have to watch how many devices are online at once. But if you get a speed that’s 10 Mbps or lower, you may find your service glitching or freezing during heavy-data tasks.

Verizon Fios includes a free router with your monthly plan fee

Fios offers what we consider the best possible equipment option: no extra equipment fee. Your router is included with the basic charge for your plan [4]. You get a simpler, more predictable price because your equipment is included in your monthly fee. The other benefit of getting a router directly from your ISP is that their tech support will be better able to help you if you ever need troubleshooting. Verizon charges a $99 installation fee, but the fee may be waived with some promotions. You can also self-install Verizon Fios if there is already a Fios Optical Network Terminal in your home from previous Fios service.

Installation fees waived with one year of service

Frontier provides your basic modem/router at no charge when you get fiber internet or DSL. For both technology types, standard installation fee is $100, but the fee is waived as long as you keep your service for at least 12 months. So, you basically get free installation unless you cancel before the year is over, in which case you'll pay a pro-rated fee.

Verizon Fios ranks first in customer satisfaction

In the Eastern region of the United States, Verizon tops the J.D. Power customer satisfaction survey for residential internet providers. Not only that, but Verizon has ranked first in that survey for nine years, far outscoring the competition [2]. This is especially impressive because that ranking includes Verizon’s DSL service as well as Fios. Usually, DSL providers rank much lower in customer satisfaction. Yet even with a network that includes DSL, Verizon is clearly doing customer service very well. Verizon has all the usual perks of customer service from a large internet provider: phone help, tech support, and a mobile app called My Fios to manage all aspects of your account. If you are lucky enough to be in the coverage area for Verizon Fios, you are going to be very happy with your hyperspeed internet connection, its low price, and with strong customer support from Verizon.

Frontier Fiber shows strong performance in customer satisfaction

Frontier's reviews have improved greatly with increased fiber service, as is reflected in higher rankings in the J.D. Power Residential Internet Service Provider Satisfaction study [3]. Frontier's sharp rise in the rankings is a promising sign that if you get Frontier Fiber, you will be happy with your choice. In addition, Frontier outranks even strong fiber competitors in the well-regarded national survey known as Net Promoter Score [4].