Plans starting at: $24.99
Popular Package: 2 Gig
Download speeds up to: 2 Gbps
Connection Types: Fiber & DSL
Plans starting at: $49
Popular Package: Up to 2Gbps
Download speeds up to: 2 Gbps
Connection Types: Fiber & DSL
Windstream Staff rating
Kinetic by Windstream offers fast, reliable fiber
Kinetic by Windstream currently serves about 1.2 million customers in 18 states [1]. Kinetic provides fiber internet with blazing-fast, symmetrical speeds that will equip you for anything you want to do online [2]. Kinetic’s fiber internet offerings regularly go to speeds up to 2000 Mbps, which is far faster internet speed than most households need! In select areas, the speeds even rise to 8000 Mbps. Kinetic by Windstream also offers decent prices given the high speeds you will get from their fiber connection. Most customer reviews online indicate that users are pleased with their Kinetic fiber service.PROS
Cons
Top cities with Windstream availability
Brightspeed Staff rating
Brightspeed's large network offers customers a planned transition from DSL to fiber
Brightspeed is a brand-new ISP that started its internet service to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1] The company’s mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed currently has gigabit fiber service up and running in six states. The internet provider plans to build out fiber to an impressive 3 million locations in the next five years [2]. Brightspeed’s goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who don’t currently have access, Brightspeed will bring opportunity to at least 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for their fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is coming soon, based on the buildout plans.PROS
Cons
Top cities with Brightspeed availability
Windstream Pricing
Pricing is simple and transparent for fiber plans from Kinetic by Windstream
Kinetic’s fiber internet prices are posted clearly for the whole world to see on their website. As soon as you click through to the state you live in, you will see prices posted, and those prices are consistent across states. We appreciate this transparency in pricing, which is not common among internet providers. Kinetic by Windstream does not set data caps or require you to sign annual contracts for internet plans. That means you will not face unexpected overage charges or early termination fees. The first tier plan starts at 24.99 for 100. Kinetic’s monthly plan prices are not as low as those offered by some other fiber providers, but many customers will be willing to pay for these symmetrical fiber upload and download speeds. There is an equipment rental fee, but you may use your own router instead. You also have the option to purchase an additional advanced internet security plan, but the purchase is not required.Brightspeed Pricing
Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing
One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.Windstream Reliability and Performance
Windstream offers multigigabit fiber speeds
Fiber internet will give you the fastest and most reliable internet connection on the market, hands down. Windstream even has an 8 Gigabit (8000 Mbps) option available to over 400,000 households [3]. The question is, who exactly needs 8 Gigs of symmetrical internet speed? Right now, 8 Gigs is excessive speed for most residential internet users. 1 Gig will more than supply all the bandwidth that most homes need. Even very large households with multiple devices all streaming or gaming simultaneously don’t usually need more than 1 Gig, thanks to the symmetrical speeds of fiber internet. For now, then, 8 Gigs may not be a speed that gets a lot of takers. But in the future, as virtual reality (VR) and assisted reality (AR) become more common, that massive bandwidth may be more useful.Brightspeed Reliability and Performance
Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary
If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!Windstream Equipment, Installation and Bonus Features
Equipment fee is optional, installation is free
Kinetic charges about $10 a month to rent a Kinetic router, with free installation included. But you can also use your own router if you want to skip the fee. Just make sure that if you buy your own, though, the router is compatible. Be aware that ISPs also cannot provide tech support for customers’ personal routers. Kinetic also offers a Wi-Fi management tool for their own gateway that will allow you to change your settings without all the hassle of logging in to your router online. A Whole Home Wi-Fi tech installation comes free with all the fiber plans.Brightspeed Equipment, Installation and Bonus Features
Brightspeed offers advanced Wi-Fi in combo modem/router
If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.Windstream Experience & Support
Kinetic by Windstream improves its customer experience
Kinetic scored just lower than average for customer satisfaction on the 2023 J.D. Power Residential Internet Service Provider Satisfaction Study [4]. However, the five-year trend for Windstream shows a general upward trend in customer reviews and scores. It’s not completely surprising that Kinetic by Windstream would rise rapidly in the ratings since they switched their technology to 100% fiber internet. In general, fiber providers rank highest in customer satisfaction. Kinetic by Windstream also offers all the usual amenities of a major ISP for customer service. Customers can chat online with a rep or call by phone for billing or technical support. Phone hours are open six days a week for billing support and seven days a week for tech support [5]. Overall, we recommend fiber internet from Kinetic by Windstream. This provider will give you a reliable, strong, and super-fast connection.Brightspeed Experience & Support
Brightspeed’s customer support is robust
Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.Windstream FAQ's
Brightspeed FAQ's
Windstream Sources
Brightspeed Sources
[1] Dgtlinfra.com. "Top 125 Internet Providers in the U.S."
[2] FierceTelecom.com. "Brightspeed Fiber Network Now Live in Six States."
Windstream Accolades
Windstream Internet Plans
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Brightspeed Internet Plans
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Windstream Customers Review
Brightspeed Customers Review